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| Jawood Health Care Operational Assessment
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Jawood offers your organization years of focused, in-depth claims processing and customer contact center business & technology experience to help you drive to the next level of operational effectiveness. We focus on understanding your current operations and bringing forth opportunities to optimize your time and cost of claims processing and customer services transactions such as phone inquiries, manual processing and letter generation. We can model possible scenarios, work through different return on investment options and help move your organization forward!
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| Example of Jawood’s Capabilities
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Specific factors drive the cost of claims processing (electronic claims submission rate, paper claims, adjudication rate, system edits) and customer contact center operations (member self service, provider self service, inquiry rates, processing rates and tools). Jawood has the experience to help drive your organization to the next level of effectiveness through our Health Care Operation Assessment! Jawood offers:
- Document organization work flow
- Document inbound and outbound processing turnaround times
- Capture work volumes
- Capture processing standards
- Capture key cost metrics
- Model key metrics to define various end state scenarios
- Review and suggest available technologies to drive desired end state
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Jawood Provides:
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Best Practice Assessment: How does your organization “stack up”?
Optimization Opportunities: Where do the best investment opportunities exist to drive out costs?
Business Modeling: Jawood’s exclusive modeling tool allows us to model different operational parameters and determine end state scenarios.
ROI Tuning: Proven capabilities to understand the cost of new technologies and create return on investment models
Is your organization as automated as possible? How does your organization stack up to best practices? Is your organization current on member self service tools? Contact Jawood today via e-mail at HCOA@jawood.com to begin answering these and many more pertinent operational questions today!
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phone: 1.888.822.5984 • fax: 248.833.8010 • send general inquiries to:
info@jawood.com
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